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When Regions Bank, Member FDIC, asked me to share how they are enhancing the banking experience with their branches, I knew it was something the Atlanta members of the #SMCmoneytribe, specifically, would benefit from.
Regions Bank will open new high-tech bank branches in two metro Atlanta communities before the end of the year. Each branch will offer innovative services and convenient features tailored to meet the needs of people on the go. The mix of modern design, advanced technology, and access to face to face guidance will create a hybrid of service and technology that ensures a simple banking experience for busy customers.
This is a good thing for the Atlanta area especially at a time when some banks are purging brick and mortar locations, customer services, and in-person interactions in exchange for computerized “assistants” who, at best, can connect your call or tell you your account balance. Regions, however, is blazing the trail by embracing traditional customer service with a modern technological twist. In lieu of the traditional teller line, each customer is greeted by a Regions banker who will help you with a variety of services ranging from cashing checks to stuffing your money envelopes, accepting deposits for your sinking funds, as well as opening savings and checking accounts. Interactions like these are important because they create a comfort level and trust between customers and those who service their financial transactions. Personally speaking, such service also lessens the opportunity for me to look like a lunatic yelling “speak to the representative” for the 5th time into my phone at an automated “assistant” because I can save time by skipping teller lines and automated calls to actually…WAIT FOR IT….speak to a real person. GO FIGURE!
Regions Technology That Enhances The Banking Experience
The new branches will also offer new innovative services like Video Teller machines (VTM) that connect customers with a Regions Video Banker via a two-way video. Video banking provides another option to speak directly to a representative who is equipped to process most teller transactions, help customers with account maintenance, and other general inquiries. I imagine this feature will be most appreciated by busy customers who need assistance from a banker during extended hours on weekdays, as well as, weekends and most holidays.
In addition to video banking, Regions will provide its customers with advanced features such as DepositSmart ATMs that gives customers 24-hour access to accept deposits and cash checks and facial recognition/fingerprint technology for a more secure and efficient banking experience for those who have safety deposit boxes located at that branch.
Service That Enhances The Banking Experience
Whether it’s online or face to face, Regions is committed to helping customers achieve their long-term financial goals through advice, guidance, and education. Seriously, when was the last time you could say that about a bank? As an Atlanta native, I look forward to seeing the impact of Regions to assist customers to reach their financial milestones and help people focus on more life and worry less about money.
Check out the new branches
North Decatur Square Inline
1565 Church Street- Suite 570
Decatur, GA 30033
Branch Opening: Dec. 10, 2018
680 Johnson Ferry Road
Marietta, GA 30068
Branch Opening: Dec. 17, 2018